FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Shop Pay.

Can I modify or cancel my order after placing it?
We begin production quickly. If you need to make a change, contact us at Support@nawabcompany.com within 2 hours of placing your order and we'll do our best to help. After that window, orders cannot be modified or cancelled.

Shipping

How long does shipping take?
All products are made-to-order. Production takes 2–5 business days. Estimated U.S. delivery is 7–15 business days from order. International orders may take longer.

Do you ship internationally?
Yes. We ship worldwide. Delivery times and costs vary by destination. Import duties and taxes may apply and are the responsibility of the customer.

How do I track my order?
You'll receive a tracking number by email once your order ships. If you haven't received it within 7 business days of ordering, contact us at Support@nawabcompany.com.

Sizing & Fit

How do your pieces fit?
Each product page has a detailed Fit Guide with measurements in both inches and cm. As a quick reference:
— Eclipse Hoodie: Relaxed, slightly oversized. Size down for a cleaner look.
— Monolith Hoodie: Full boxy structure, most substantial piece. True to size or size down.
— Phantom Tee: Fitted and tailored. True to size. Size up for a streetwear fit.
— Shadow Tee: Generously oversized with high neck. Runs large — size down if unsure.

What if I ordered the wrong size?
We offer a 14-Day First Fit Exchange: contact us within 14 days of delivery for one size exchange (item must be unworn, unwashed, and in original condition). You cover return shipping; we cover shipping your replacement size. Please review the size guide carefully before ordering — we don't offer refunds for preference changes.

Returns & Refunds

What is your return policy?
We offer a 14-Day First Fit Exchange rather than open-ended returns, since every piece is made-to-order: one size exchange per order, within 14 days of delivery, item unworn and unwashed. You cover return shipping; we cover the replacement's shipping. If your item arrives damaged, defective, or incorrect, we'll replace it at no cost — contact us within 7 days of delivery with photos.

My order arrived damaged. What do I do?
Email Support@nawabcompany.com with your order number and photos of the damage within 7 days of receiving your package. We'll resolve it quickly.

Product

Are the products made ethically?
Yes. Every piece is made-to-order through a responsible production partner, which means nothing is manufactured until it's claimed — no overproduction, no warehoused excess. Shadow uses GOTS and OCS certified organic cotton.

How should I care for my Nawab & Co. pieces?
To preserve the embroidery and fabric quality, wash inside out in cold water, gentle cycle. Tumble dry low or lay flat to dry. Do not bleach or iron directly over the embroidered logo.