Refund policy

Every Nawab & Co. piece is made to order — your item is crafted specifically for you after your order is placed.

14-Day First Fit Exchange
We offer one First Fit size exchange per order when requested within 14 days of delivery. The garment must be unworn, unwashed, and in its original condition. You are responsible for return shipping on the original garment, and Nawab & Co. covers standard shipping on the replacement size. Because each garment is made after purchase, we do not offer refunds for preference changes — only the one size exchange described above.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at Support@nawabcompany.com with photos of the issue and your order number. We will send a free replacement at no cost to you — no return shipping required. If a replacement is not possible, we will issue a full refund.

Order Cancellation
If you need to cancel or modify your order, contact us at Support@nawabcompany.com within 2 hours of placing your order. Once production has started, orders cannot be cancelled or changed.

European Union & United Kingdom Customers
If your order is shipped to the EU or UK, you may have a statutory 14-day right of withdrawal in addition to the First Fit Exchange above. Please note that under Article 16(c) of the EU Consumer Rights Directive and equivalent UK regulations, this statutory right does not apply to goods made to the consumer's specifications or clearly personalized. Where the statutory right does apply, items must be unworn, unused, with tags, and in original packaging, and the customer is responsible for return shipping costs.

Refunds
For approved refund cases (damaged, defective, or incorrect items where a replacement isn't possible), we will notify you once your case is reviewed. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may take additional time to post the refund.

Questions
Contact us anytime at Support@nawabcompany.com — we respond within 24–48 hours.