Refund policy

 

Every Nawab & Co. piece is made to order — your item is crafted specifically for you after your order is placed. Because of this, we do not accept returns or exchanges for size or preference reasons. Please review the size guide on each product page carefully before ordering.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at Support@nawabcompany.com with photos of the issue and your order number. We will send a free replacement at no cost to you — no return shipping required. If a replacement is not possible, we will issue a full refund.

Order Cancellation If you need to cancel or modify your order, contact us at Support@nawabcompany.com within 2 hours of placing your order. Once production has started, orders cannot be cancelled or changed.

European Union & United Kingdom Customers If your order is shipped to the EU or UK, you may have a statutory 14-day right of withdrawal. Please note that under Article 16(c) of the EU Consumer Rights Directive and equivalent UK regulations, this right does not apply to goods made to the consumer's specifications or clearly personalized. Where the statutory right does apply, items must be unworn, unused, with tags, and in original packaging, and the customer is responsible for return shipping costs.

Refunds For approved refund cases, we will notify you once your case is reviewed. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may take additional time to post the refund.

Questions Contact us anytime at Support@nawabcompany.com — we respond within 24–48 hours.